Ticketing
- Sale of tickets through hand held terminals; e-ticketing facility to foreign debit/credit cards; bar coded tickets, scanners and access control on a pilot basis.
- Expansion of Vikalp, train on demand to provide choice of accommodation in specific trains to watt-listed passengers.
- E-booking of tickets facility on the concessional passes available to journalists.
- Facility of cancellation through the 139 helpline post verification using ‘One Time Password’ sent on registered phone number.
- To Improve tatkaal services CCTV cameras on windows and periodic audit of PRS website.
Catering and Stalls at Stations
- IRCTC to manage catering services in a phased manner.
- Explore possibility of making catering services optional, adding 10 more IRCTC operated base kitchens.
- To build local ownership and empowerment, weightage will be given to district domicile holders for commercial licenses at stations.
Cleanliness
- Clean my Coach service through SMS, ranking of A1 and A stations based on periodic third party audit and passenger feedback.
- Waste segregation and recycling centres.
- Awareness campaigns. Additional 30000 bio-toilets.
- Providing portable structures with biotoilets at all platforms of select stations for senior citizens, Divyang and women travellers, plan to explore innovative means of providing and maintaining toilets such as advertisement rights, CSR, voluntary support from social organisations.
Women Quota
- 33% sub-quota for women will be provided under all reserved categories. Railways will also increase the quota of lower berths for women and senior citizens.
Stoppages
- Convert all operational halts into commercial halts for the benefit of the common man.
Measures for Divyang
- All stations under redevelopment accessible by Divyang.
- To provide at least one Divyang friendly toilet at each platform in Ai class stations during the next financial year and also ensure availability of wheelchairs in sufficient numbers at these stations.
Rail Mitra Sewa
- Expanding Sarathi Sewa in Konkan Railway to help the old and disabled passengers, Strengthening thje existing services for enabling passengers to book battery operated cars, porter services, etc. on a paid ‘ basis in addition to the existing pick up and drop, and wheel chair services.
Travel Insurance to Passengers
- To offer optional travel insurance for rail journeys at the time of booking.
- Hourly booking of retiring rooms -will be handed over to IRCTC.
Mobile Apps
- Integrate all facilities into two mobile apps dealing with ticketing issues and for receipt and redressal of complaints and suggestions.
- Improving customer interface-skilling with front-end staff and those employed through service providers.
- Information boards in trains enumerating the on-board services and also GPS based digital displays inside coaches to provide real time information regarding upcoming halts.
- Work underway on installation of a high-tech centralised network of 20000 screens across 2000 stations for enabling real time flow of information to passengers and also unlock huge advertising potential.
- All A1 class stations will be manned with duly empowered Station Directors supported by cross functional teams; to make one person accountable for ail facilities on trains.
